The Dubai Smart Government Department (DSG) and Dubai Health Authority (DHA) have signed a memorandum of understanding (MoU) under which DSG will provide technical support to the electronic and smart shared services provided to DHA in line with the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, for Dubai government entities’ services to be available round the clock.
The MoU signed by both parties mandates that DSG will provide the necessary support to the package of electronic and smart shared services to DHA. It also specifies the levels of support and priority-based response period as necessary to fulfil the leadership’s vision of combining efforts to realise Dubai Vision 2021 and the ultimate goal of bringing happiness to customers. The services include the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, and eSuggest, among others. The two parties also agreed to hold regular meetings to discuss the commitment to providing support to the shared services to attain the agreed on key performance indicators and operating objectives.