IfG.CC -
Institute for eGovernment

The new figures compare to a total of AED 1.1 billion through 835,095 transactions in the first half of 2010. As an enabler of customers to pay for their bills and government service electronically, ePay is a payment service provided by the Dubai eGovernment on their website, www.dubai.ae, and allows electronic payment trhough credit or debit cards.

In line with the strategic vision of Dubai and the mission of Dubai Electricity and Water Authority (DEWA) to meeting customer satisfaction and promoting Dubai's vision through delivery of electricity and water services at a world-class level to Dubai customers, DEWA has launched an upgraded and advanced Intelligent Voice Response System (IVR) tailor-made to meet the diverse requirements of customer queries, including emergency and technical assistance and Customer Care Services and procedures such as registration, billing, and payment.

Launched on March 25th, the new IVR system serves over 26 different options to customer in the sub menu with special attention given to emergency and technical queries. Via using the IVR system customers requiring Emergency and Technical support can check their disconnection status and outstanding payments, register an Emergency and Technical complaint and follow-up on a registered complaint through the audible Voice Recording System.

"Applying such e-services is in line with the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to promote Dubai's pioneering role in the region as a hub for state-of-the-art technologies," said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

Dubai, a city state within the United Arab Emirates, is rapidly becoming a hub for innovative delivery solutions, with several initiatives launched in the past year to utilize autonomous robots for food delivery services.

These projects align with Dubai’s Smart City vision and its goal to have 25 percent of all transportation be autonomous by 2030.

The ePay gateway forms part of Dubai eGovernment’s initiative to deliver government services through innovative channels with the aim of easing government transactions for businesses and the general public in Dubai.

Dubai is one of the world’s first cities to launch an all-encompassing Smart City plan

With a series of remarkable achievements in smart transformation in 2019, Dubai has emerged as the undisputed Digital Capital of the Middle East, a status endorsed by leading global reports on smart cities, Smart Dubai has revealed.

Over the year, the emirate has significantly expanded its technical capabilities and widened its smart transformation efforts to cover all operations and services of Dubai Government. A host of recent global reports have ranked Dubai ahead of major international cities in the field of smart transformation.

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai issued the executive resolution to ensure optimal use of existing infrastructure, data and services

Dubai Crown Prince has issued a resolution to align the ICT strategies of government entities to drive digital transformation and mitigate risks.

This coincides with the successful awareness campaign launched by the department in May, during its participation in Careers UAE 2013 and the new updates to the portal.

The eJob website provides a fully electronic portal for dealing with job applications starting with the department’s vacancies, to submission of applications, posting of resumes, management of interviews, sending job offers, tracking applications, receiving correspondence, fixing dates for personal interviews and finally selecting eligible candidates.

Throughout GITEX 2013 – the 33rd edition of the region’s largest information technology show – LD will be presenting its package of smart solutions, revamped website, applications and e-services to potential investors, with experts on hand to answer any queries and explain the benefits of the various programmes. The department says that it is using the exhibition’s platform to enhance its customer services through promoting e-transformation, which involves putting the customer at the centre of e-services.

The event was attended by around 150 leading figures from Dubai government entities, including directors general, executives and IT, human resources and strategic planning directors. A large number of these leading figures concerned with formulating and implementing the eTransformation strategy participated in the discussions of the forum.

The meeting was presided over by H.E. Ahmad Bin Humaidan, Deputy Director of Dubai Ruler's Court and Director General of Dubai eGovernment; and was attended by the other committee members: Brigadier Hamad Obaid Al Mansouri, Colonel Yousef Hamad Al Sheibani, Major Rashid Ahmed Lootah, Mr. Marwan Salem Bin Haidar, Mr. Mohammed Ali Al Awadhi, Mr. Hamed Abdul Ghafoor Al Awadhi, Mrs. Mira Sultan Obaid and Mr. Ayoub Ali Al Ali.

The agreement was signed by Ahmed Bin Humaidan, director general of Dubai Smart Government, and Sami Dhaen Al Qamzi, DED director general.

The agreement is aimed at upgrading Dubai government services and ensuring optimal use of DSG’s government resources for the electronic services used by the DED.

The Forum focused on reviewing Dubai Government's Information Security Regulation (ISR), which was recently approved by the ISC in Arabic and English.

Launch of pilot partnership between DHA, Etisalat and Mobile Doctors 24-7

Dubai Healthcare Authority, DHA, has placed itself firmly at the forefront of the global transformation of Telemedicine to a one of a kind "24-7 Population Health Management" Programme with the launch of a pilot partnership between DHA, UAE-telecom provider Etisalat and Mobile Doctors 24-7.

The online integrated administrative system is a mechanism to register the suggestions of both customers and employees efficiently so as to boost government performance and ensure customer and employee satisfaction.

Smartphone/ tablet/pc compatible website:

The smart website is in line with the smart government initiatives that encourages all government entities in Dubai to provide latest information technology (IT) services to the population.

The website, is designed to be compatible with all smartphones, tablets and personal computers so that the website can be easily browsed using any device.

The electronic project, which is in line with the e-government strategy, will benefit 1,00,000 government employees and the aim of the project is to standardize and automate all health insurance claims in the Emirate before the end of the year creating a solid infrastructure for health insurance in the Emirate of Dubai.

The in-depth survey, which was carried out for the first time in the Middle East region, was aimed at determining the electronic efficiency of hospitals in Dubai, said a DHA statement.

The duo surveyed 21 private and four public hospitals in Dubai to determine to what extent hospitals use digital technology and whether they have a paperless environment.

Anticipating a flood of around 90 million visitors in another two years, the Dubai immigration authorities are adopting bold technology-intensive measures to successfully manage the rush.

In a recent interaction with the media, Khalid Nasser Al Razooqi, Director-General of the Immigration Department's e-services sector, said a pilot project to establish “smart electronic gates” at the airport was being undertaken on a war footing. “Once it is validated, the e-gate will enable a passenger to clear immigration in 14 seconds flat,” he claimed. Officials in the United Arab Emirates (UAE) said a sharp escalation in passenger inflow was expected once a dedicated terminal for the giant A380 aircraft was completed in 2013.

The e-gates will have a passport reader to instantly check from the existing database on whether the entry of the passenger was legal; with a pre-installed camera to verify the passenger’s identity by matching his image against the photograph on the passport.