IfG.CC -
Institute for eGovernment

One of the most customer-centric tools introduced by DEWA this year is the eConsumption graph, which allows customers to view and compare their electricity and water consumption on a monthly and yearly basis. Aside from that, it also allows customers with multiple accounts to compare the consumption of up to ten accounts simultaneously.

DEWA participates in the seminars in order to exchange expertise and experiences to enhance its eServices and Smart Services, in line with Dubai Government's strategy.

In recognition of the ongoing commitment by Dubai Electricity and Water Authority (DEWA) to provide world-class facilities and services built around the needs of its customers, DEWA announced that it has opened a new Customer Service Centre at Dubai Municipality - Al Manara Centre.

Al Manara Centre replaces the DEWA Customer Service Center in Umm Suqeim which has been relocated to Sheikh Zayed Road to offer a more convenient and helpful face-to-face service on all electricity and water services for the Dubai community.

"As part of our efforts to position DEWA as a world-class sustainable utility, we are constantly working on developing services to meet international standards and practices. The 'Serving you more with e-Convenience' campaign is part of DEWA's strategic initiatives and efforts to enhance levels of customer service, convenience, and satisfaction through implementation of latest electronic and online technological solutions. Our participation in 'GITEX 2012' will provide us the opportunity to meet our customers and update them with the latest e-Services, including learning about the best practices of other Government Departments," said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

Dubai Electricity and Water Authority (DEWA) announced that it has transformed all its services into smart services, in line with the emirate’s smart city initiative.

Dubai’s smart city initiative aims to ensure that all government services such as those provided by DEWA will be accessible, quick and efficient through the use of hi-tech smart devices.

One of the most customer-centric tools introduced by Dewa this year is the eConsumption graph, which allows customers to view and compare their electricity and water consumption on a monthly and yearly basis. It also allows customers with multiple accounts to compare the consumption of up to ten accounts simultaneously.

Dubai Electricity & Water Authority ( DEWA ) has stopped sending paper bills to its customers. It has been sending Green Bills to all customers since the second quarter of 2015. In 2009, DEWA started its smart transformation. It achieved a 100% smart transformation, less than a year after the Smart Dubai initiative was announced. Adoption of smart services was 60% in 2014. This transformation in the shape of DEWA 's services helped DEWA to eliminate 13,200 tonnes of carbon dioxide emissions in 2014. This equates to planting 66,055 trees in an area equivalent to 124.6 football fields. The amount was calculated based on the emissions that could have resulted from customers travelling to and from DEWA offices. This was achieved by using DEWA 's electronic and smart services to conduct 3.8 million transactions.

Dubai Electricity and Water Authority is continuing to communicate with the various segments of the community, through its participation in activities and events throughout the year, and as such is participating for the second consecutive year at GITEX 2011.

DEWA will be exhibiting at their main stand, in addition to their participation in the Dubai e-Government platform, as one of the leading Government providers in the field of eservices.

"The Award reflects our commitment to the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to enhance the quality and level of services provided to customers and achieve customer satisfaction by providing them with services anywhere and anytime," said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

With its steadfast commitment to innovation, Dubai is on the fast track to becoming the world's smartest city. The driving force behind this remarkable journey is the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. His Highness has set in motion a unique digital transformation journey that aims to make Dubai a global leader among smart cities.

At the centre of this vision is a commitment to elevate the quality of life of Dubai’s people and turn it into the world’s best city to live, work and visit. By embracing advanced new technologies and fostering a culture of constant improvement, Dubai strives to create standards of wellbeing that rival that of the world’s leading cities.

This Portal is one of the Government of Dubai’s main initiatives aimed at providing effective and secure channels to facilitate the relations between government departments and the public, which will ultimately save time and effort, according to a statement.

The Dubai Health Authority (DHA) is reinventing the concept of health delivery by innovating more client-oriented technologies that put decision-making tools into users' hands. This was evident at the GITEX Technology Week, through the wide array of exciting technologies that were showcased and will soon be put right at the users' fingertips.

The DHA is proactively seeking to apply the "self-service" concept to a wide range of platforms, which will enable users to access health information at any time, place or platform that is most convenient. This stems from the DHA's belief that the client should be at the center of all health services, which is reflected in the enhanced user experience. It is expected that in the long run, this approach will accelerate the delivery and access of healthcare, which in turn will yield a healthier society for Dubai.

Mohammed Omar Abdullah, undersecretary of the DED, told a gathering of state officials and journalists yesterday that the Government was keen to introduce tech applications in the business sector as part of Abu Dhabi’s 2030 economic plan that seeks to reduce the emirate’s reliance on hydrocarbons as a source of revenue. He said the smart project was still in the feasibility study stage.

It is launching a Synthetic Data Implementation Framework which seeks to increase opportunities to share high-value data, while protecting the sensitive information it contains.

Digital Dubai is aiming to make use of synthetic data to help drive digitisation of the city and Dubai’s economy.

It claims to be the first city in the world to launch a Synthetic Data Implementation Framework, designed to promote and facilitate the use of synthetic data.

Around 32 per cent of UAE respondents find using their phone rather than cash or credit cards to pay for things “extremely appealing” as against 24 per cent globally, revealed a major global industry study “From chaos to collaboration: How transformative technologies will herald a new era in travel”.

The panacea to this rift is technology, which has a strong linear correlation with the success factor of a group, organisation or a nation. With proliferation of technology to bridge the digital divide, the 3Ps will be a leading objective of many organisations - people, planet and profit.

Humans are the ultimate invention from the creator and have set the highest benchmark of any innovation. Hence, natural intelligence is indispensable. Although with disparate sources of knowledge we can built a repository of experience, research facts, observations, etc. But can we build a wisdom tool to discern the relevance, value, velocity and veracity of that knowledge base? A robust talent management system, which clearly defines the sources of current and future value, will certainly boost the strategic choices in delivering the stakeholder value and drive digitalisation. It's vital to assess the fitment of talent (knowledge, skill, expertise, etc) against augmented role requirements and design the strategy accordingly.

To deploy stronger critical infrastructure protection capabilities

Department of eGovernment (DeG), the government entity supporting the digital transformation vision of Sharjah, has signed an agreement with EVOTEQ, a digital transformations solutions provider for leading enterprises and governments through their digitization journeys to help secure smart cities and the critical infrastructures of the emirate.

Under the terms of the agreement, EVOTEQ is set to deploy its global experience and expertise in cyberspace to assist DeG in providing local government entities with cyber defensive and offensive capabilities. Such specialist capabilities will enable public sectors to address cybersecurity issues in their networks and prevent any breaches.

The Dubai Land Department (DLD) announced the completion of the first stage of project that uses Artificial Intelligence (AI) in the smart valuation process of real estate units.

The first-of-its-kind project is in line with DLD's approach, which regards innovation as a fundamental pillar for shaping the future.

• Sultan Butti bin Mejren: DLD is one of the first entities to adopt technology and artificial intelligence, and the globally first government entity to implement blockchain technology.

Dubai Land Department (DLD) is preparing to showcase its most prominent digital services through its participation in the 41st edition of GITEX Technology Week, one of the largest technology exhibitions in the world being held at the Dubai World Trade Centre from 17 – 21 October.

Musabbah Yafour Al Romaithi, DMA Finance Manager, welcomed Musanada representatives and thanked them for their efforts in implementing the program. Firas Sulaiman, Program Director, lauded the DMA's cooperation in successfully implementing the SGERP.