IfG.CC -
Institute for eGovernment

In eGovernment, the Internet is used to deliver government information and services. In Saudi Arabia, when a process is taken beyond the eGovernment system into the real world, there’s a fallback to old ways.

The Saudi eGovernment system can be wonderful. Many procedures which used to take weeks of standing and waiting in government offices, can now be carried out online. Unfortunately, the integration of the Saudi eGovernment system is not yet ideal as witnessed by the need to wait for a day or seven or forever for the system in one ministry to turn over or update, in order to move forward with a procedure at another government organization. And weirdly, when the correct data in one system for a person is shared and added to another system, sometimes the data in the second system is incorrect for the same person with the same national identity number. This shows that government organizations are still relying on their own databases, rather than building one cohesive database for use across all government agencies.

Weiterlesen: SA: eGovernment fails at ‘print’ - It's a secret

Smart Link BPO Solutions & Contact Centers, a member of Al Khaleej Training and Education Group, has completed the first phase of the National Contact Center-NCC project (also know as Amer) for the Kingdom’s e-government program (Yasser).

Smart Link has deployed the latest technologies and multi-channel state-of-the-art contact center systems for the mega distributed infrastructure project in two facilities in Riyadh and Jeddah operated by highly qualified workforce consisting of male and female Saudi youth exclusively.

Weiterlesen: SA: Smart Link completes phase one of KSA e-Government Program’s contact center

The national e-Government portal "Saudi", garnered the World Summit Award 2013 for e-Government and open data. The award was given in a ceremony arranged in Colombo, the Sri Lankan capital. The award was received by Eng. Ali bin Saleh Al-Soma, Director General of the e-Government Program (YESSER) and Eng. Mitrif bin Abdullah Al-Sahli, Director - Software Engineering.

The World Summit Award (WSA) is a global follow-up initiative of the United Nations Summit on Information Society. It partners with the key UN organizations and agencies in the framework of the UN Geneva Agenda and the Tunis Action Plan and selects and promotes the world's best e-Content and innovative ICT applications.

Weiterlesen: "Saudi" portal reaps the World Summit Award 2013

An exclusive division within the Passport Department is being established by the Ministry of Interior to curb infiltration and initiate punitive measures.

Authorities have adopted effective and swift modules to prevent illegal pilgrims from entering Makkah.

Measures include deportation from the Kingdom and being barred from re-entry for 10 years.

Weiterlesen: SA: Mobile fingerprint units to help nab unauthorized Hajis