IfG.CC - The Potsdam eGovernment Competence Center

Applicants can access the website (www.polyadmission.org) and can use a single application to apply for different Courses or Colleges at any number of districts. The next step is to take the printout of the application entered and register the same at any of the polytechnics by remitting the required fees. Copies of the required certificates need be attached along with the printout. The application process will be complete only after registering at the Polytechnic.

The services of various government departments will soon be available on a single portal that will act as a service delivery channel, besides providing information. At present, the government portal only provides information about the various departments in the State. The public have to visit different portals for a single purpose. Soon, the State Service Delivery Gateway (SSDG), under the National e-Governance Plan, will provide all the services on a single portal.

The Kerala State IT Mission (KSITM) has been entrusted with the task of integrating the services of various departments. All the government departments, universities, PSUs, local self-government bodies, autonomous institutions and the other establishments that receive grant from the government will be integrated into the portal.

The Bhubaneswar Smart City would have a Master System Integrator soon to provide IT services for traffic, transit, parking, emergency, event and disaster response services on one platform.

The system, which can be integrated to a mobile app, would also facilitate watch and surveillance activities.

This was discussed at a high-level meeting held under chairmanship of Chief Secretary AP Padhi at the State Secretariat here on Friday. Chief Executive Officer of the Bhubaneswar Smart City Ltd (BSCL) Vineel Krishna presented the proposal and outlined the issues for discussion.

At these centres, to come up in urban areas, people will be able to apply and receive birth and community certificates, pay taxes and utility bills and even book travel tickets at a single counter. "Many government departments offer citizen services online. So, it is an integration of e-governance services provided in one centre," said an official from the government's e-governance agency. The system is to be implemented by the Electronics Corporation of Tamil Nadu (Elcot).

The eBiz project is one of the 27 Mission Mode Projects under the National e-Governance Plan (NeGP) being executed by the Department of Industrial Policy and Promotion (DIPP) of the union Ministry of Commerce and Industry. The central ministry officials made a presentation in this regard before Uttar Pradesh Chief Secretary Jawed Usmani here.

Usmani directed the officials concerned to ensure speedy integration of the related state departments with this project. "In every process there is natural inertia and inertia due to human intervention. We have to root it out and ensure rigorous monitoring of processes involved," he added.

Following a presentation made by representatives of the Department of Industrial Policy and Promotion (DIPP) from the Union ministry of Commerce and Industry, Chief Secretary Jawed Usmani, issued directions to constitute a 'Programme Management Committee', headed by Infrastructure and Industrial Development Commissioner, for the time-bound implementation of the project.

The mobile vans are connected to the main server through V-Sat connectivity or GPRS wireless connection. It will move to residential areas near an open space to enable people to use it. “The mobile van will be the additional service station of BangaloreOne centres operating at 20 places in the city,’’ secretary of e-governance, Rajeev Chawla said.

Bangalore One (B1), a Karnataka government's e-governance initiative, has been serving citizens since 2005. This ‘One-stop-shop' facility that is open 24x7 (mini centres are open from 8 AM to 8 PM) aims to redefine public service under one roof. Here's a round up of available services at the B1 centres.

With a view to make the administration citizen-friendly by lessening the time people spend on queues to pay their bills, the State Government has launched MysoreOne Integrated Citizens' Service Centre.

"I cannot go to the water supply office and go from table to table," he said. "Here I can come and pay my water bill along with the electricity and telephone bills."

BangaloreOne, a public-private initiative, is popularly described as a way of providing government-to-citizen (G2C) and business-to-consumer (B2C) services through technology.

Launched in 2005, it provides citizens an array of services including payment of bills, issuance of birth and death certificates, sale of passport applications and renewals, payments of taxes and fines, and travel bookings.

The project is part of the central government’s National e-Governance Programme (NeGP) and is expected to provide an impetus for long-term growth of e-governance in India.

The e-District programme will also be simultaneously launched in Palakkad district, where state tourism minister Kodiyeri Balakrishnan will preside over the function.

Under the aegis of Kerala IT, a state government initiative, the project will be inaugurated by Chief Minister V.S. Achuthanandan.

'People can utilise this programme through Akshaya, Friends and e-District websites. They can apply for all kinds of certificates online through the Common Service Centres (CSC),' said Ajay Kumar, principal secretary for IT.

State minister Jaynarayan Vyas said: 'More than 50 G2C services will be made available to the people of the state through this portal.'

The minister said government service applications like VAT (Value Added Tax), HMIS (hospital management), e-dhara (revenue records), e-procurement, swagat (public grievance portal), jan suvidha kendra at district collectorates and city civic centres in municipal corporations can be accessed through this portal.

The Maharashtra Online portal will be a 'one-stop-shop' with end-to-end online processing and delivery of any citizen's request for services by the respective authorities at state, district and Taluka level headquarters. The JV plans to roll out around 40 citizen services across 15 departments in the first year of operations and eventually increase this to 300 different services. The same will be available in Marathi and English languages.

A new television advertising campaign was launched this week to raise awareness of a one-stop website accessing government and public services.

The system will have an online, high-security ''post-office box'' that citizens can use to manage personal information online, such as checking the record of their payments into the public pension program and obtaining a copy of a residency certificate, it said.

Almost half of the Latvian municipalities have already started working towards providing citizens and businesses with a single access point that offers high quality public services. The survey found, moreover, that 11 municipalities are working well towards achieving the one-stop-shop principle in Riga, Jūrmala, Liepaja, Ventspils, Jelgava, Jēkabpils and Rezekne city, as well in Tukums, Dobeles, Ilūkstes and Gulbenes municipality.

A Paradigm Shift in How Government Delivers Services and Information to “Customers of Public Administration”

The expansion of the internet and its accompanying technologies has brought both increased efficiency and new methods of communication in our way of life. Since its (internet) advent, governments around the world have worked assiduously using all forms of Information and Communications Technologies (ICTs) to bring public administration online for the delivery of services and information to their “customers” (citizens, businesses, governments, government employees). This is also called Electronic Government or e-Government. One aspect of e-Government involves the use of a single online medium to deliver services and information to customers of public administration. We refer to this single platform as a “one-stop shop web portal,” which is the focus of today’s article.