IfG.CC -
Institute for eGovernment

Aim is to improve customer services and increase living standards

The UAE yesterday launched a national strategy for artificial intelligence (AI) to improve customer services, assess government performance and increase living standards as well as to harness AI technology in the transport, tourism, health and education sectors.

The AI strategy 2031 was launched during Sunday’s Cabinet meeting chaired by His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in the presence of Lt Gen Shaikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, and Shaikh Mansour Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs.

Chairing the Council of Ministers session here today at the Presidential Palace, Vice President and Prime Minister and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum said that all the ministries and federal institutions are required within two years from now to provide comprehensive electronic services to public.

While many challenges remain, the UAE needs to fast-track adoption of telemedicine

The UAE’s rapidly growing population, thriving tourism sector and growing prevalence of lifestyle diseases are placing an increasing strain on medical institutions to provide quality health care to a growing number of patients.

Over the past decade, the UAE has become a booming tourist destination. Dubai International Airport is now officially the world’s busiest airport, welcoming over 70 million passengers in 2014. Many of the passengers come for medical treatment, or require treatment while visiting.

Here is a guide on how to check your fines and how you can pay them online in just four easy steps

Have you recently committed a traffic violation in the UAE and received a fine for the offence from Dubai's Roads and Transport Authority (RTA)? Or do you wish to check your driving record for any violations and are not completely sure on how to go about it?

Fret not. The UAE, and Dubai in particular, has made massive strides in becoming a smart city, through its array of digital initiatives.

Service available via Interior Ministry mobile application

UAE citizens and families are being urged to avail of the electronic services available via the Ministry of Interior’s smart application, UAE-MOI, to renew their passports electronically.

The services conveniently allow customers to complete their transactions without needing to visit the service centres, excluding special cases that require the customer to be present. The smart application is compatible with iOS, Android, Windows, and Blackberry operating systems.

The Social Regulatory and Licensing sector services which are a new addition to its Integrated Case Management System (ICMS) will be introduced by CDA at GITEX 2012. This service provides the automation of all its procedures as well as its regulatory and licensing operations such as registering and licensing of social clubs, professionals and facilities; and scheduling visits. The Social Regulatory and Licensing aims at increasing the efficiency and productivity of this sector by achieving its strategic goals with relatively small resource requirements.

Whether it’s registering a social club, seeking professional psychological help, or reporting human rights violations, Dubai residents can now access these services from Community Development Authority (CDA) with just a click of a mouse.

CDA has revamped its website to include six new e-services into its portal including the Social Benefits, El Kayt programme, and Facilities and Venues Booking for UAE nationals. Other e-services for the public have likewise been added such as Social Service Provider, Human Rights Complaints, and Application Enquiry.

Convergence of technologies across industries, products and business models is the key to developing a smart city, said the organisers of the upcoming second annual Arab Future Cities Summit in Dubai, UAE.

The event will take place on November 2 and 3 at Sofitel Dubai The Palm Resort & Spa under the patronage of Dubai Municipality.

Seha connected all their screening centres digitally, mobile app bookings and tele consultations were launched, among other initiatives

Digital adoption and transformation at Abu Dhabi Healthcare Company (Seha) has empowered the UAE’s largest and most comprehensive healthcare network during the battle against the pandemic, said a top official.

During the visit, which lasted approximately 20 minutes, the Crown Prince praised the entities’ efforts in implementing innovative e-solutions that support the UAE’s goal of becoming a knowledge-based economy and society.

The mobile phone electronic services, initiated on Wednesday, are directed to the companies and firms that use 'Mirsal-2' in processing customs transactions, apart from other clients and staff.

Ahmed Mahboob Musabih, Executive Director, Customers Management, at a customs announcement event said the move is aimed to make customs services accessible round-the-clock with a variety of free, advanced and easy to reach electronic services.

The initiative will be a significant value addition for business owners and investors as it allows them to complete business registration faster and at their convenience. The initiative also reflects DED's persistent efforts to enhance the UAE's top rankings in the World Bank's Doing Business Report for 2013 and promote the country as a globally competitive business hub.

The Department of Economic Development has signed a memorandum of understanding (MoU) with the technology solutions provider Infas ME to collaborate in promoting electronic services and information exchange. The partnership, which will see Infas ME providing state-of-the-art information technology solutions and support services to DED, is part of DED 's efforts to accomplish the vision and strategy of the Government of Dubai to enhance service delivery.

The MoU was signed by Mohammed Al Shehhi, Deputy Executive Director of Shared Services sector in DED, and Raef Eid, General Manager of Infas ME, in the presence of senior executives from DED and its agencies as well as Infas ME representatives.

Commenting on the latest service enhancements, Mohammed Shael Al Saadi, Chief Executive Officer of DED’s Business Registration and Licensing BRL Sector said the Department focuses on keeping pace with the technological advances in Dubai and the UAE, chiefly to enhance the ease of doing business.

Mohamed Moneef Al Mansouri, the acting Executive Director of the Commercial Affairs Division at DED, stated that this measure is being introduced within the framework of DED's endeavor to upgrade and promote the process of issuing trade licenses in Abu Dhabi using electronic means, aiming to accelerate the issuance process towards the fulfillment of the Emirate's ultimate goal of shifting into an E-government.

The initiative will be a significant value addition for business owners and investors as it allows them to complete business registration fast and at their convenience online. BRL is keen to provide more customer service windows beyond the official working hours of DED.

Mr Mohammed Shael Al Saadi, CEO, Business Registration and Licensing Division of DED, and Mr Abdulla Nasser Al Nuaimi, General Manager of Al Reaya Services, signed the agreement at the DED headquarters recently.

The initiative will be a significant value addition for business owners and investors as it allows them to complete business registrations faster and at their convenience.

The project, which involved selecting and implementing cutting edge technology solutions, was completed by DED's IT Department within a short period. The focus was on enabling DED's Data Centre to keep pace with the rapid development in technology and information systems and offer a unified service platform that guarantees faster and more efficient service delivery.